TERMS AND CONDITIONS:

ALTHEA WELLNESS CLINIC

Last Updated: October 2026

1. Appointment Confirmation and Scheduling Policy

At Althea Wellness Clinic, we are committed to providing personalized, punctual, and high-quality medical care to every patient.

Due to the high volume of patients and to ensure the proper organization of our medical schedules, we kindly request that all patients confirm their attendance at least 12 hours before their scheduled appointment.

To facilitate this process, our team may send appointment reminders and confirmation requests via WhatsApp, telephone calls, or other contact methods provided by the patient.

If confirmation is not received within the specified timeframe, the clinic may make adjustments to appointment availability, including changes to the scheduled time, date, or assigned medical professional, depending on operational requirements and existing availability.

Any adjustment affecting a previously scheduled appointment will be communicated to the patient. We will make reasonable efforts to offer suitable alternatives while respecting patients' rights under applicable law.

Timely confirmation allows us to organize our medical professionals' schedules efficiently and provide a better experience for all patients.

We appreciate your understanding and cooperation.

2. General Information

This website belongs to Althea Wellness Clinic, a medical and wellness establishment offering aesthetic medicine, facial and body treatments, regenerative medicine, and wellness services in Playa del Carmen, Quintana Roo, Mexico.

Althea Wellness Clinic is the commercial name under which Stiven Studio, S.A. de C.V. operates.

By accessing, browsing, or using this website, users acknowledge and agree to these Terms and Conditions. Users who disagree with any of these provisions should refrain from using the corresponding digital services.

These Terms and Conditions govern the use of this website and establish the general provisions applicable to the information, scheduling, and contracting of services offered by the clinic.

3. Information About Our Services

The information published on this website is provided for informational and educational purposes only and does not replace a professional medical consultation, diagnosis, evaluation, or recommendation.

Treatments and procedures offered by Althea Wellness Clinic are subject to availability, professional evaluation, and medical eligibility criteria, as applicable.

The suitability of each procedure depends on the patient's individual health conditions, medical history, needs, and treatment goals.

Results may vary from person to person due to individual factors, anatomical characteristics, health conditions, and responses to treatment.

Therefore, Althea Wellness Clinic does not guarantee specific results or identical outcomes among different patients.

4. Prices and Promotions

Prices, packages, treatments, and promotions published on this website may be subject to modifications, availability, and specific conditions.

Applicable prices will be communicated and confirmed to patients before they purchase or agree to the corresponding service.

Promotions are subject to the terms, conditions, restrictions, and validity periods communicated at the time of publication.

Any modifications will be made in accordance with consumer rights and applicable legal provisions.

5. Appointments, Payments, and Cancellations

Appointment requests made through the website, WhatsApp, telephone calls, or other communication channels are subject to initial confirmation and schedule availability.

Once an appointment has been scheduled, patients will be asked to reconfirm their attendance in accordance with the policy established in Section 1 of these Terms and Conditions.

Payment terms, deposits, rescheduling, cancellations, and, where applicable, refunds will be communicated to patients according to the services contracted and the specific applicable conditions.

Althea Wellness Clinic will make reasonable efforts to provide alternative appointment dates when scheduling changes occur, subject to previously communicated conditions and applicable legislation.

6. Medical Responsibility

Medical and aesthetic procedures requiring professional medical involvement will be performed or supervised by appropriately qualified healthcare professionals, within their professional scope of practice and in accordance with applicable regulations.

All treatments are subject to the corresponding medical evaluation and, when required, the patient's informed consent.

The healthcare professional will determine the suitability, indications, contraindications, and characteristics of each treatment based on medical and safety criteria.

Information provided on this website does not constitute a guarantee of results or personalized medical advice.

7. Intellectual Property

All texts, photographs, images, logos, designs, audiovisual materials, and other content published on this website belong to Althea Wellness Clinic or their respective owners.

Unauthorized reproduction, distribution, modification, commercialization, or use of such materials is prohibited, except where expressly permitted by applicable law or authorized by the corresponding rights holder.

8. Personal Data Protection

Personal data provided by users and patients will be processed in accordance with our Privacy Notice and applicable Mexican legislation governing the protection of personal data.

Our Privacy Notice is available on this same page and may be consulted at any time.

9. Modifications

Althea Wellness Clinic may update these Terms and Conditions whenever necessary to reflect operational, administrative, commercial, or legal changes.

The current version will remain available for consultation on this website.

Modifications will not retroactively affect acquired consumer rights or previously agreed conditions where prohibited by applicable law.

10. Applicable Law

These Terms and Conditions are governed by the applicable laws of the United Mexican States.

Any dispute concerning their interpretation or application will be addressed in accordance with current legislation and before the competent authorities, without prejudice to the rights of consumers and patients.

11. Contact Information

For questions, clarifications, or requests regarding these Terms and Conditions, please contact Althea Wellness Clinic through the following channels:

Althea Wellness Clinic

Playa del Carmen, Quintana Roo, Mexico.

Email: admin@altheawellnessclinic.com

Alternative Email: be.well.aesthetics.mx@gmail.com

Website: altheawellnessclinic.com

12. Payment Processing Through Openpay

Althea Wellness Clinic uses Openpay as an electronic payment processing platform for certain transactions conducted through its digital channels.

Payments processed through this platform are subject to the applicable technical, operational, and security conditions established by the payment service provider.

The use of this payment platform does not modify consumer rights or Althea Wellness Clinic's obligations regarding contracted services.

PRIVACY NOTICE:

ALTHEA WELLNESS CLINIC

Last Updated: October 2026

1. Identity and Address of the Data Controller

Stiven Studio, S.A. de C.V., operating under the commercial name Althea Wellness Clinic, with its registered address at Calle 42, Lot 1, Interior No. 101, Zazil-Ha Neighborhood, Playa del Carmen, Quintana Roo, Postal Code 77720, Mexico, is responsible for the processing and protection of personal data collected from its patients, clients, and website users.

Personal data is processed in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares) and other applicable legal provisions.

Althea Wellness Clinic recognizes the importance of protecting the privacy, confidentiality, and security of the personal and medical information provided by its patients.

2. Personal Data We Collect

To provide our medical, aesthetic, administrative, and wellness services, Althea Wellness Clinic may collect the following categories of personal data:

Identification and Contact Information: Name, telephone number, email address, and other information necessary to identify patients and maintain communication.

Billing Information: Tax and administrative information necessary to issue invoices and comply with applicable obligations.

Sensitive Personal Data Related to Health: Medical history, health conditions, diagnoses, laboratory results, clinical information, photographs, and other information necessary for medical evaluation, diagnosis, treatment, and follow-up.

This information will be processed exclusively for the purposes disclosed in this Privacy Notice and in accordance with applicable legal provisions, including the corresponding consent requirements for sensitive personal data.

3. Purposes of Personal Data Processing

Personal data collected by Althea Wellness Clinic will primarily be used for the following purposes:

• Providing medical evaluations, diagnoses, treatments, follow-up care, and personalized medical attention.
• Managing appointments and maintaining communication related to patient care.
• Creating, maintaining, updating, and preserving medical records in accordance with NOM-004-SSA3-2012 and other applicable regulations.
• Issuing invoices and tax receipts.
• Complying with legal, administrative, healthcare, and regulatory obligations.
• Following up on contracted services and treatments.

Secondary Purposes

Additionally, when legally permitted, Althea Wellness Clinic may use personal data for the following purposes:

• Sending information about promotions, treatments, and new services.
• Conducting marketing and commercial communication activities.
• Carrying out patient satisfaction surveys.
• Sharing general information related to our aesthetic medicine and wellness services.

Patients may decline the processing of their personal data for these secondary purposes by submitting a request to:

admin@altheawellnessclinic.com

Alternatively, they may contact:

be.well.aesthetics.mx@gmail.com

Refusing the use of personal data for secondary purposes will not prevent patients from accessing contracted medical services.

4. Transfer of Personal Data

Althea Wellness Clinic may share personal data with third parties only when necessary for the appropriate provision of its services or to comply with legal obligations.

Such third parties may include:

• Clinical laboratories.
• Associated physicians and healthcare professionals involved in patient care.
• Software providers and systems used for medical and administrative management.
• Insurance institutions, when applicable.
• Competent authorities, when required by law.

Data transfers will be carried out in accordance with applicable legal provisions, and the corresponding consent will be obtained whenever required.

Althea Wellness Clinic does not sell or rent its patients' personal data to third parties.

5. ARCO Rights and Withdrawal of Consent

In accordance with applicable Mexican legislation, personal data subjects may exercise the following rights, commonly known as ARCO Rights:

Access: The right to know what personal data we hold and how it is used.

Rectification: The right to request corrections to inaccurate or incomplete personal information.

Cancellation: The right to request the cancellation of personal data when legally applicable.

Opposition: The right to object to the processing of personal data for certain purposes, as provided by law.

Additionally, individuals may request the withdrawal of their consent when legally permitted.

To exercise these rights, individuals may submit a request to:

admin@altheawellnessclinic.com

Alternatively:

be.well.aesthetics.mx@gmail.com

Requests may also be submitted directly at the reception desk of Althea Wellness Clinic.

To process a request, additional information may be required to verify the identity of the data subject or their legal representative.

All requests will be handled in accordance with the procedures and deadlines established by applicable legislation.

The cancellation of personal information is subject to legal obligations concerning the retention of medical records and other documentation that must be preserved by law.

6. Security Measures

Althea Wellness Clinic implements administrative, technical, and physical security measures designed to protect patients' personal data and medical information.

These measures are intended to prevent damage, loss, alteration, destruction, unauthorized access, disclosure, or misuse of information.

Access to personal data is restricted to authorized personnel and third parties who require such information to perform their duties, in accordance with applicable regulations.

7. Modifications to This Privacy Notice

Althea Wellness Clinic may update this Privacy Notice when changes occur in its internal procedures, services, personal data processing practices, or applicable legal requirements.

Any modifications will be published on our official website:

altheawellnessclinic.com

Users are encouraged to review this document periodically to remain informed about its current version.

8. Privacy Contact

For any questions regarding the processing and protection of personal data, please contact:

Legal and Compliance Department

Althea Wellness Clinic

Email: admin@altheawellnessclinic.com

Alternative Email: be.well.aesthetics.mx@gmail.com

Address: Calle 42, Lot 1, Interior No. 101, Zazil-Ha Neighborhood, Playa del Carmen, Quintana Roo, Postal Code 77720, Mexico.

ALTHEA WELLNESS CLINIC

Aesthetic Medicine · Regenerative Medicine · Wellness

Playa del Carmen, Quintana Roo, Mexico.